Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

Africa Safari DirectExceptional safaris at great values

Exceptional safaris at great values

Call us at +44 1424 224 114 | Fax us at +44 1424 224 395 | Email us at sales@africa-safari-direct.com or use our contact form

TERMS & CONDITIONS

We strongly recommend you read the following information. It includes a variety of subjects relating to your holiday which may affect your holiday choice or expectations. To avoid possible misunderstanding you are advised to seek confirmation in writing of any additional information given.

FOR THE INFORMATION OF UK RESIDENT CLIENTS:
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate, click
here.
Web site, Itinerary and Brochure Descriptions
Great care has been taken in compiling the website and brochure, and individual itineraries, to ensure that lodge, hotel, transportation, itinerary and other information is accurate. Our descriptions are based on assurances from tour operators that the facilities shown will be available during the term of the brochure. It must be remembered, however, that the brochure is produced some twelve months in advance and naturally changes can occur. If we are advised of any material changes by the tour operator we shall do our utmost to pass this on to you as soon as we become aware of it.

Custom Itineraries
The custom itinerary as agreed will be booked on receipt of your deposit and the tour operator will adhere to this so far as possible. It may be that due to weather, road conditions or a variety of other reasons beyond the control of the tour operator, the itinerary may be amended or reorganised. If this becomes necessary, the tour operator will keep you informed so far as possible and maintain all services at the level of those agreed and booked.

Lodge & Hotel Facilities
Hotel, lodge and camp facilities are shown in good faith as being available but their provision may be limited, or they may not be available from time to time. If air-conditioning is provided, the operation of this is at the discretion of hotel management and may be subject to energy saving regulations. Please also note that supplies of electricity and water can be erratic. Hotels also have to be maintained and refurbished and swimming pools cleaned, but the manager will try to ensure a minimum of inconvenience to guests.

Accommodation
Even though we feature some of the best lodges, camps and hotels in each destination, the accommodation may still be considered modest by European standards. In some cases we may describe it as simple or even basic but what it lacks in creature comforts it may well make up for in character. Our use of the words “superior” or “deluxe” to describe rooms must be read in the context of the hotel description.
Lodge and hotel rooms, and tents at camps, vary greatly in size and some establishments have different room categories. In some locations, quad or family rooms suitable for up to four clients sharing may be available,
Unless otherwise stated, accommodation is based on two clients sharing a room with twin beds and en suite bathroom facilities. Rooms with double beds are available, if booked in advance at almost every location.
Apart from a few small safari lodges and camps that do not accept children under 12, children are welcome everywhere. Lodges, camps and hotels will place an extra bed in a twin room (or double) and a reduction will be offered for a child under 12.. It must be understood, however, that floor and drawer space may be cramped. and beds for children may not be full single size, and can often be “roll-away” style.

Meals and Service
In general you cannot expect the same standards in faraway destinations as you might in Europe or the US. In many areas much of the food has to be imported and meals will vary depending on the style of hotel. Please remember that food is very much a matter of personal taste and preference. Many hotels adopt a buffet style service for meals. With few exceptions most faraway destinations have a rather relaxed attitude to service. It can be frustratingly slow at times but remember you are in the tropics. A friendly approach on your part is likely to achieve the best results.

Check In/Check Out
Without exception all hotels operate the standard international practice with regard to check in and check out times. This means you may have to wait some time after an early arrival for your room to be made up and vacate your room perhaps hours before your departure. Often hotels arrange for one room to be allocated to departing guests for changing etc. It may also be possible to retain your room until departure on payment of an extra charge. Obviously both depend on whether rooms are required for arriving guests.
EC3
EC4
EC5