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Africa Safari DirectExceptional safaris at great values

Exceptional safaris at great values

Call us at +44 1424 224 114 | Fax us at +44 1424 224 395 | Email us at sales@africa-safari-direct.com or use our contact form

ALTERATIONS & CANCELLATIONS

The conditions described herein are for standard bookings. In some cases, we may have additional cancellation fees applicable based on the terms set forth by suppliers. In these instances, you will be advised in advance of these special terms.
Alterations by You
If you wish to alter your booking in any way once it has been confirmed by us, we shall do what we can to satisfy your requirements. An amendment fee of £50 per booking will be charged plus any appropriate additional holiday costs. Any alterations by you within 8 weeks of departure may incur additional charges and all amendments can only be made subject to the required availability on flights, in hotels and lodges etc.

Alteration to a confirmed booking whilst abroad. We regret that no credit or refund is possible for any unused services provided in the cost of your holiday If you decide to alter your travel arrangements whilst abroad this is your own responsibility and neither Africa Safari Direct Ltd. nor our agents are responsible for any extras or difficulties that may arise with onward travel as a result of such alterations.

Adventure holidays. Please note that for clients undertaking a trekking itinerary such as Kilimanjaro (or any other trekking itinerary) we offer first class guides, porters and provide safety equipment. Most of our clients make it to the summit or complete the trek. However if you are obliged to descend before the end of your climb there is no refund of National Park fees and any additional accommodation and/or transfer fees are the responsibility of the client.

Cancellations by You
Should you, or any member of your party, wish to cancel your booking at any time please notify us immediately. If we have already issued a Confirmation of Booking it is essential you indicate your intention to cancel in writing. This instruction to cancel must be signed by the person who signed the booking form. We will not effect the cancellation until such written advice is received. Any cancellation will incur a charge payable by you to compensate us for our estimated losses and expenses. These are shown in the table below calculated as a percentage of the total holiday cost of the person or persons making the cancellation, excluding insurance premium.

Cancellation Charges

We regret that obligations to our suppliers require us to impose cancellation fees should you decide that you are not able to travel. We recommend you take travel insurance to cover these expenses.

Our fees are:
  • If cancelled more than 56 days before the start of services - Loss of deposit
  • If cancelled 56-43 days before the start of services - Pay 30% of total service value
  • If cancelled 42-29 days before the start of services - Pay 50% of total service value
  • If cancelled 28-15 days before the start of services - Pay 75% of total service value
  • If cancelled 14-1 days before the start of services - Pay 100% of total service value
  • If cancelled on the arrival date (no show) or after - Pay 100% of total service value
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