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Africa Safari DirectExceptional safaris at great values

Exceptional safaris at great values

Call us at +44 1424 224 114 | Fax us at +44 1424 224 395 | Email us at sales@africa-safari-direct.com or use our contact form

OUR COMMITMENT TO YOU

Our goal is that every traveller has an experience that exceeds their expectations. As we deal in a world of circumstances that are not always in our control, we wish to ensure you are aware of your rights and what we will do to make sure your holiday goes smoothy.
Price
Credit card charges can be made in £ sterling, € Euros and US $, and invoices raised in each currency respectively.
Safari, climb and beach extension costs are based on the US $ and if the value of the £ or € Euro falls by more than 4% against the US $ between the time of paying your deposit and the date when the balance is due, we reserve the right to make a currency fluctuation surcharge. This will be limited to the actual amount of the fluctuation on the safari costs in excess of 4%. International flight costs are agreed in £, and are not be subject to variation.

If you do not agree to pay this surcharge at the time, you will have the right to cancel the contract entirely, with a full refund of the deposit paid.

If the value of £ sterling or € Euro appreciates more than 4% against the US $ between the time of your making the deposit and the final payment date, we will pass on the the saving on the safari costs in excess of 4% to you, and reduce the balance due.

Alterations By Us
The arrangements agreed in your itinerary may be subject to changes caused by a variety of reasons, including weather and road conditions. Many of these changes are very minor in nature and should not affect the overall enjoyment of your holiday. Where they are more significant, and known in advance, we will do our best to advise you prior to your departure.

Sometimes, however, a major alteration has to be made before your departure and provided it does not arise as a result of events beyond our control (See Important Note below) we will give you the options of either:
a) accepting the revised arrangements,
b) transferring to such other holiday as we may have available at its advertised price, or
c) cancelling your holiday with a full refund of all monies paid.

A major change is considered to be: a significant change of itinerary, a change of accommodation to that of a lower category and/ or price.

In the unlikely event of accommodation not being available on arrival at an hotel or hotels described in the brochure and/or confirmed to the clients, Africa Safari Direct Ltd. undertakes to provide alternative accommodation in an hotel or hotels of categories at least as high as those contracted or to pay appropriate compensation where the available accommodation is of an inferior standard.

Important Note
Compensation payments will not be made for changes caused by reason of war, threat of war, riots, civil strife, terrorist activity, strikes or other industrial disruption, natural or nuclear disasters, fire, quarantine, epidemics, weather conditions, government action at home or abroad, technical problems with transportation, changes of schedules or operational decisions by airlines, shipping or rail companies, airport or port closures, or any similar event beyond our control.

Airport/flight delays
We use the services of the world's major international airlines. These are rarely subject to delays. In the unlikely event that this does happen, arrangements for meals, overnight accommodation etc. should be met by your airline. If you are joining a group and flight delays mean that additional transfers etc. are required to enable you to join the group, these costs must be met immediately by you, the client, and should later be re-claimed under your insurance policy if applicable.

Cancellation By Us
We reserve the right in any circumstance to cancel your holiday, and in such an event, we shall seek to offer a suitable alternative, or make a full refund of monies paid to us. Except for events beyond our control (see Important Note above) or if you default on payment, we will not cancel any booking within 8 weeks of the scheduled departure date.

Our Responsibilities
All reasonable steps have been taken to ensure that the holidays offered have been properly arranged, and that suppliers of the various services included in your holiday are reputable, maintain high standards and that they conform with the laws of the country in which they are operating. Although we have no direct control over these suppliers, we do accept responsibility for ensuring that your holiday is supplied to you as described in the itinerary and to a reasonable standard. Should any part of the holiday not be provided as advertised, we will pay appropriate compensation if this affected your holiday enjoyment, subject to Important Note above. Where any services consist of carriage by air or sea, our obligations and liabilities are limited in the manner provided by international conventions in respect of air or sea carriers.
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